Last update:
October 26, 2023

Privacy policy


Shippr S.A. (“we”, “us”, or “Shippr") is committed to protecting the privacy of all visitors to its Website (as well as and all visitors who access its Website or services through a mobile application (collectively referred to as the “Site”). Please read the privacy policy below, which explains how we use and protect your information. By accessing and ordering services on this Website, you consent to the collection, use and transfer of your information as set out in this policy.

Effective date: 01/04/2019

Article 1. Definitions

In these General Conditions, the following words or groups of words have the meaning defined in this article. The definition of a word given in the singular shall apply when the word is used in the plural in the General Conditions and vice versa. Where the words or groups of words defined are used in these General Conditions, the first letter of the word (or of each word) is a capital letter. Where the same word is used in the General Conditions without a capital letter, it does not have the meaning given in this article, but the meaning of common language. The purpose of this clause is to define the various essential terms in these General Terms and Conditions: "User" refers to the users of our websites, online pages and services.

Article 2. The information collected

When you visit the Site or make a request to book a Delivery through the Site, you may be asked to provide information about yourself, including your name, contact details and payment information such as credit card details. We may also collect information about your use of the Site and information about you from messages you post on the Site and emails or letters you send to us.

By accessing Shippr's information and Services through mobile digital means such as (but not limited to) a mobile phone, tablet or other devices/technologies such as mobile applications, the data collection and use by Shippr mentioned in this Privacy Policy also applies. We may collect technical information from your mobile device or your use of our services using a mobile device, for example location data and device characteristics and operating data, your operator/operating system including device and connection type, IP address, mobile payment methods, interaction with other point of sale technologies such as the use of NFC Tags, QR codes or mobile electronic coupons. Unless you have chosen to remain anonymous through your device or platform settings, we may automatically collect and use this information if you use the Service through your mobile device(s) with any Shippr mobile application, through your mobile device's browser, or by other means.

Article 3. Uses of the data collected

Your information enables us to provide you with access to the parts of the Site that interest you and to provide the services you have requested. It also allows us to bill you and to contact you if we need to about our services. We will also use and analyse the information we collect to administer, support, improve and develop our business, for other purposes (statistical or analytical) and to help us prevent fraud. Where applicable, now and in the future, you may express your preferences about the use of your data in accordance with the provisions of this Privacy Policy and you may do so using your chosen method of using our services, such as a mobile device, mobile applications or any representation on our Site.

We may use your information to contact you for feedback on our services, and to inform you of important changes or developments to our Site or services.

Where you have consented, you agree that we may use your information to inform you about other products and services that may be of interest to you, including services that may be subject to direct marketing, and we may contact you by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and email. Where you have consented, you agree that we may also share information with third parties (including third parties working in the food, drink, leisure, marketing and advertising sectors) to use your information to provide you with information about goods and services that may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and email) and to assist us in analysing the information we collect so that we can administer, support, improve and develop our business and the services that we provide to you.

With regard to personal data, apart from your email address and telephone number, you can object to this at the time of identification by ticking the appropriate box. Your email address and telephone number will only be used by our partners and third parties if you have expressly consented to this by ticking the appropriate box when collecting your data. In any case, if you do not want us to use your data in this way or if you do not wish to be contacted in the future, please let us know by using the contact details below and/or editing your profile accordingly.

Please note that by making comments and providing feedback about the Site and Services, you agree that we may use such comments and feedback on the Site and in marketing or advertising materials. We will only identify you by your first name and the city in which you live.

Article 4. Uses of cookies

Our Site and online pages may use cookie information to personalise your experience. For more information, see our Cookie Policy.

Article 5. Communication of information

The information you provide to us is transferred to and stored on our servers. Third parties process certain information such as credit card payments and provide us with payment-related support services. In addition, we may need to provide your information to delivery companies ("delivery partners") to whom you have placed your order. By providing your personal data, you consent to such transfer, storage or processing. Shippr will take all necessary steps to ensure that your data is processed securely and in accordance with this privacy policy. If you have given your consent, we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and collaborators, to contact you about services that may be of interest to you. These third parties may contact you by telephone, SMS, and e-mail. If you do not wish to be contacted by these companies in the future, please let us know by using the contact details below and/or editing your profile accordingly. If you have given your consent, if our company forms a joint venture with, buys or is sold to, or is merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or the owners or their advisors. We may use the information you provide to us if we are required to disclose or share your information in order to comply with (and/or where we believe we are required to comply with) any legal obligation or to enforce the terms of our Site and any other contract or to protect the rights of Shippr, our Delivery Partners or third parties. This includes exchanging information with other companies, and organisations for fraud protection and prevention.

Article 5.1. Data Sharing with Google

When you use our Site or Services, you may also be interacting with some services powered by Google. We recommend that you refer to Google’s Privacy & Terms to understand how Google uses your personal data. By consenting to our privacy policy, you acknowledge and consent to Google’s data collection and processing as described in their Privacy & Terms. If you do not wish for Google to access and process your data, please refrain from using the specific features powered by Google on our Site or Services.

Article 6. Security and data retention

We take steps to protect your information from unauthorised access and from unlawful use, accidental loss, destruction, and damage. We will retain your information for a reasonable period or as required by law. If you have chosen a password that allows you to access certain parts of the Site, you are responsible for maintaining the confidentiality of that password. We advise you not to share your password with anyone. Unfortunately, the transmission of information over the Internet is not completely secure. While we take every precaution to protect your information, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we receive your information, we will use strict security procedures and features to try to prevent unauthorised access.

Article 7. Rights of access, rectification, or opposition

In accordance with the law of 8 December 1992, you have the right to access, rectify, oppose or update the personal data collected concerning you, by e-mailing us to the following address:

Article 8. Changes to our privacy policy

Any changes to our privacy policy will be posted on the Site and our dashboard.

Article 9. Contact

Any comments, questions, or requests regarding our use of your information are welcome and should be directed to the following email address: